FREQUENTLY ASKED QUESTIONS

FAQ

Welcome to our Frequently Asked Questions Page.

 

We hope you find this information useful, however, if for any reason you have further questions that have not been listed below then please do contact us using the form below.

 

DO I NEED TO BE A MEMBER BEFORE I CAN MAKE A CLAIM FOR MY PARKING FINE?

Yes! Once you sign up to become a member you will be eligible to make a claim for any parking fine that you receive. Please visit the member’s page on this website for full details.

 

DO YOU OFFER A POLICY LIKE MY CAR INSURER?

No.  We offer a membership service. Unlike an insurance policy, this is not underwritten by any third parties and there is no legal obligation for you to own one.

 

WHAT IF I BECOME A MEMBER AND THEN DO NOT GET A TICKET

DURING MY MEMBERSHIP PERIOD?

If you are lucky enough NOT to have received a ticket before your membership expires then you can either choose to not renew your membership or continue your membership.

. If you choose to continue your membership then your membership fees for the following year in question will be waivered.

 

CAN I GET HELP FROM GOT A FINE FOR UNPAID PARKING FINES RECEIVED BEFORE I BECAME A MEMBER

No.

 

IS THERE A DISCOUNT ON OFFER DUE TO THE CURRENT COVID19 PANDEMIC?

We realise that there are many motorists experiencing financial hardship due to the COVID19 pandemic and we have decided to help those in need by way of fundraising on their behalf. Please visit the COVID19 page on this website for full details.

 

CAN I CANCEL MY MEMBERSHIP AT ANY TIME

Yes. We understand that circumstances change and occasionally you may need to freeze or cancel your membership. That’s absolutely fine if you cancel within 14 days of signing up any money received will be refunded back to you.

 

If you choose to cancel at a later date that the 14 days grace period you will only be refunded for your membership package costs. All membership fees, however, are non-refundable.

Contact Us

WE PAY YOUR PCN 

Address: 1 Webbs Road, Battersea, London SW11 1JX

Tel: 0207 924 5450

© 2019 We Pay Your PCN All rights reserved.